This Refund Policy explains when and how you can request a refund for Zuper Apps subscriptions, a brand operated by Amwhiz Media Private Limited. It applies to apps you subscribe to through the Shopify App Store, HubSpot App Marketplace, and Zoho Marketplace. Please read it together with our Terms of Service.
Short version: most Zuper Apps include a free trial so you can test before you pay. If you are charged and the app did not work as described, email hello@zuperapps.com within 7 days and we will review your request.
On this page
Free trials
Most Zuper Apps products offer a free trial period. You are not charged during the trial. If you do not cancel before the trial ends, your subscription automatically converts to a paid plan and billing begins for the next cycle. We recommend evaluating the app fully during the trial to confirm it meets your needs.
Refund eligibility
We want you to be satisfied. You may be eligible for a refund if all of the following apply:
- You request the refund within 7 days of the charge
- The app did not function as described in its marketplace listing
- You contacted our support team and we were unable to resolve the issue within a reasonable time.
Refunds are reviewed on a case by case basis. Approved refunds are typically issued for the most recent billing period only.
Nonrefundable situations
Refunds are generally not available in the following cases:
- Requests made more than 7 days after the charge
- Change of mind, or no longer needing the app, after the billing period started
- Failure to cancel before a free trial converted to a paid plan
- Partial month or unused time refunds after cancellation
- Issues caused by third party platforms, your own configuration, or violations of our Terms of Service
- Custom development, setup, or professional services fees once work has begun.
Nothing in this section limits any statutory rights that cannot be waived you may have under applicable consumer protection law.
How to request a refund
Email hello@zuperapps.com with:
- Your account and store/organization name
- The marketplace you subscribed through (Shopify, HubSpot, or Zoho)
- The app name and the date/amount of the charge
- A short description of the issue.
We acknowledge requests within 3 business days and aim to reach a decision promptly.
How refunds are processed
Because billing is handled by the marketplace, approved refunds are issued through the same channel you paid:
| Marketplace | How the refund is issued |
|---|---|
| Shopify | Processed via the Shopify Billing system; appears as a credit or adjustment on your Shopify invoice. |
| HubSpot | Processed through the HubSpot App Marketplace billing channel. |
| Zoho | Processed through the Zoho Marketplace billing channel. |
Once approved, refunds are initiated within 5 to 7 business days. The time for funds to appear depends on the marketplace and your payment provider.
Cancellations and renewals
You can cancel any time by uninstalling the app from your Shopify, HubSpot, or Zoho account. Cancellation stops future renewals. You retain access until the end of the current paid billing period, and fees already billed for that period are nonrefundable except as stated in this policy or required by law.
Marketplace specific notes
Each marketplace has its own billing rules that may affect how and when a refund can be issued. Where a marketplace’s policy conflicts with this one for a charge processed on that platform, the marketplace’s billing terms may take precedence. We will always work with you and the marketplace to reach a fair outcome.
Disputes and chargebacks
If you believe you were charged in error, please contact us first, and most issues are resolved quickly. Initiating a chargeback without contacting us may result in suspension of the app while the dispute is investigated.
Changes to this policy
We may update this Refund Policy from time to time. Material changes will be reflected by updating the “Last updated” date. The policy in effect at the time of your charge applies to that charge.
Contact us
Zuper Apps, Amwhiz Media Private Limited
Email: hello@zuperapps.com
Phone: +91 96298 91965
Address: 99, Old Mahabalipuram Road, Phase-1, Industrial Estate, Perungudi, Chennai, Tamil Nadu 600096, India
Frequently asked questions
Does Zuper Apps offer refunds?
Yes, on a case by case basis within 7 days of a charge if the app did not work as described and our team could not resolve the issue. Because most apps include a free trial, we encourage you to evaluate before subscribing.
How do I request a refund?
Email hello@zuperapps.com within 7 days of the charge with your account details, the marketplace you subscribed through, and the reason for your request. We respond within 3 business days.
Is there a free trial?
Most Zuper Apps products include a free trial. You are not charged during the trial. If you do not cancel before it ends, your subscription converts to a paid plan.
What happens when I uninstall the app?
Uninstalling cancels your subscription and stops future renewals. You keep access until the end of the current paid billing period. Fees already billed are generally nonrefundable except where required by law.